PrivacyPolicy
Last updated: 04 December 2025
Welcome to Key Spot. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
By using www.keyspot.co.za, you consent to the practices described in this policy.
1. Who We Are
Key Spot is a South African locksmith company operating across Gauteng and the Western Cape.
Website: www.keyspot.co.za
Email: hello@keyspot.co.za
2. Information We Collect
We collect personal information directly from you when you use our website or request our services.
2.1 Contact Form Information
When you submit a form on our website, we collect:
- First Name
- Last Name
- Phone Number
- Email Address
- Vehicle Make
- Vehicle Model
- Vehicle Year
- VIN Number
- City & Area
- Province
- Any other details we should know of
- How did you hear about us
2.2 Service Booking Information
When you request locksmith services, we may collect:
- Name
- Contact details
- Vehicle details (if applicable)
- Location data (to provide mobile locksmith services)
2.3 Automatic Data Collection
We use tracking and analytics tools (such as Google Analytics and Facebook Pixel) to collect:
- Device information
- Browsing behaviour
- IP address
- Pages visited
- Time spent on the website
This data helps us improve our website and user experience.
3. How We Use Your Information
We use your information only for purposes related to delivering and improving our locksmith services.
Key Spot uses your data to:
- Respond to enquiries
- Provide mobile locksmith services at your location
- Confirm bookings
- Improve website performance
- Prevent fraud or misuse
We do not use your data for marketing (SMS, WhatsApp, email) and we do not share your information for advertising purposes.
4. Data Retention
We do not store personal information long-term.
Your data is only kept for as long as needed to:
- Respond to your enquiry, or
- Complete your locksmith service
Once the service is complete and no further support is required, your data is securely removed.
5. Payments
We do not accept online payments and therefore do not collect or store any online payment information.
All payments are made in person via cash or card.
6. Sharing of Personal Information
Key Spot does not share your personal information with:
- Locksmith subcontractors
- Third-party service providers
- Hosting providers
- CRM or booking systems
- Any external parties
The only third parties that receive limited technical data are:
- Google Analytics
- Facebook Pixel
These parties only collect website behaviour data for analytics and performance purposes.
We do not sell, trade, or distribute your data to any other third parties.
7. Legal Basis for Processing (POPIA Compliance)
Under POPIA, we process personal information based on:
- Your consent (contact forms, service requests)
- Legitimate interests (responding to service requests, providing mobile services)
- Service fulfilment requirements
We only collect information necessary to perform our locksmith services.
8. Your Rights Under POPIA
As a South African data subject, you have the following rights:
8.1 Right to Access
You may request to see what personal information we currently hold about you.
8.2 Right to Correction
You may ask us to update or correct any inaccurate personal details.
8.3 Right to Deletion
You may request that we delete your personal information at any time.
To request deletion, email: hello@keyspot.co.za
8.4 Right to Withdraw Consent
You may withdraw your consent for data collection at any time.
However, this may affect our ability to provide mobile services.
8.5 Right to Complain
If you believe your data has been mismanaged, you may contact South Africa’s Information Regulator.
9. How We Protect Your Information
We take reasonable and appropriate security measures to protect your personal information, including:
- Password-protected internal systems
- Secured servers
- Restricted access to customer data
We do not store your information unnecessarily and remove it when no longer needed.
10. Cookies
Our website may use cookies to improve functionality and user experience.
You can disable cookies in your browser settings if you prefer.
11. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. The latest version will always be available on our website.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your POPIA rights, please contact us:
📧 Email: hello@keyspot.co.za
🌐 Website: www.keyspot.co.za